New second quarter data from Synergy Research Group showed that Cisco widened the gap from Microsoft, thanks to achieving considerably stronger growth in premise-based solutions where it has a 25% market share.
For the second consecutive quarter total revenues from hosted/cloud solutions exceeded those of premise-based collaboration, but the competitive landscape is very different in this segment with no single vendor able to achieve a 10% market share, the research firm said.
Microsoft continues to lead in hosted/cloud collaboration followed by Cisco, Google, Verizon and AT&T – with the latter three having almost identical market shares. The total collaboration market grew 5% year on year with Cisco increasing its share to 15%.
Other major players in the market include Avaya, IBM, Polycom, Citrix, Mitel, Unify and ALE.
Total revenues from collaboration - which includes enterprise voice, UC applications, telepresence, email software, enterprise content management, enterprise social networks and a range of hosted/cloud communications and applications - were approaching $9 billion in the quarter.
Revenues from hosted/cloud solutions continue to grow strongly - up 10% year on year - while revenue from premise-based systems were flat. During the quarter particularly strong growth was seen in hosted contact center, hosted video, hosted voice & UCaaS, and a range of other hosted solutions.
Hosted teamwork applications is a new emerging area that will see aggressive growth, featuring Cisco's Spark and vendors like Slack, Cotap and Redbooth.