Convergys launches service platform for cable and broadband

Staff writer
29 Jun 2011

Convergys announced the availability of ICOMS 9, an enabling platform for next generation services.

ICOMS 9 will be pre-integrated with Convergys CRM, powered by Microsoft Dynamics CRM, a solution that made its debut at TMForum Management World 2011.

As part of Convergys Smart Revenue Solutions, the ICOMS 9 next generation solution enables operators to easily configure new service offerings and leverage expanded marketing support to build a truly integrated service experience. The solution uses flexible offer management configuration and intelligent technology to improve the integrity of up-sell, cross-sell, and new acquisition processes and drive new revenue growth.

Using the ICOMS 9 solution from an experienced customer relationship provider allows operators to respond to market dynamics with flexibility across business models, such as business services and broadband monetization, to drive growth-enabling differentiation.

In addition to innovative and flexible marketing support, the solution will enable operators to adopt a complete customer-centric approach through personalization of services, offers, and customer experience. The solution also features service agnostic advanced rating and discounting with pre- and post-paid convergence enablement.

This functional, feature-rich solution is highly scalable and leverages a leading industry platform, which helps rationalize and consolidate BSS and drive improved performance and innovation. With standards-based SOA integration, ICOMS 9’s simplified enterprise architecture provides a highly adaptable platform to support flexible growth models of the future, while also providing an evolution path to consolidation and lower TCO.

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