Cox Communications in the United States has selected Sigma's Service Management Platform (SMP) for the provisioning of its complete residential and business services.
"Sigma's approach to customer enablement gave Cox more control and agility than other solutions they considered, and our Idea-to-Install product portfolio, gives them the ability to quickly seize and monetize new services and market opportunities," said Tim Spencer, president and COO at Sigma Systems.
Sigma's Customer Enablement approach to delivery has given Cox more control over the installation and deployment process compared to other products it considered.
Its internal teams are accelerating and streamlining the installation process by managing the initial configuration themselves, for a rapid time to deployment.