Ericsson launches AI-based managed services offering

30 Jan 2019

Ericsson has launched a new end-to-end AI-based managed services offering aimed at addressing operators' complexity challenges as they move towards the era of 5G and the IoT.

The Ericsson Operations Engine harnesses artificial intelligence automation and data analytics to deliver a new approach to network design, optimization and operations.

The engine is designed around a service centric business model based on targeted outcomes such as an enhanced customer experience, revenue growth or efficiency.

Key features include the ability to predict up to 70% of sleeping cells 24 hours in advance, automate threat detection and management, and to create an AI-powered service desk capable of using AI and natural language processing to reduce ticket triage to as little as 40 seconds.

“Networks are quickly becoming significantly more complex to operate as we introduce IoT and 5G at scale, and virtualize core networks, while aiming to enhance user experience at the same time,” Ericsson SVP and head of managed services Peter Laurin said.

“The Ericsson Operations Engine enables us to create sustainable differentiation for our managed services customers as it evolves operations from being network-centric to user experience-centric. It fundamentally changes our way of operating networks from reactive to proactive, leveraging data, automation and artificial intelligence.”

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