Far EasTone in Taiwan has engaged Ericsson to serve as the prime integrator for the lead-to-service domain of the mobile operator's IT transformation.
Ericsson is providing an end-to-end solution that spans systems and professional services from scope discovery, business requirement identification, system design and implementation through to production launch.
The deployment includes Ericsson Order Care and Ericsson Catalog Manager. Far EasTone will benefit from improving customer ordering experience and reducing manual order handling for exceptions.
Furthermore, Far EasTone will be able to categorize its products and technical service components to simplify bundle creation, product rule definition and product portfolio management.
Magdalina Lin, EVP of IT division at Far EasTone, said that Ericsson Order Care Suite satisfies the telco’s need to simplify product offerings with an embedded rule engine, which will help the operator enjoy flexibility and faster time-to-market from catalog-driven order management for convergence across mobility, content, fixed-line and ISP business.
Also, Ericsson said that Spark New Zealand (formerly Telecom New Zealand) has deployed Ericsson Service Agility Suite to reengineer its IT platforms to achieve agility improvements.
Ericsson's inventory management, product catalogue and order management systems are helping to deliver pre-paid mobile services.
Sparks’ OSS transformation program is designed to enable faster introduction and delivery of all its products.
"Our re-engineering program has reduced multiple overlapping products and automated hundreds of manual processes, leading to improvements in new service rollout and more effective cost utilization,” Claire Barber, General Manager of Change and Technology for Spark.
"With the Ericsson solution, we hope to be able to better utilize assets and automate a number of service delivery functions to provide significant operational efficiencies,” said Barber. “Our driving aim of the process is to better manage our network and customer services in order to continue to improve customer engagement and experience.”