Interactive Intelligence has entered into a letter of intent to acquire OrgSpan, a privately held company that offers cloud-based enterprise social communications solutions.
“This acquisition will streamline our development efforts and give us the benefit of OrgSpan’s numerous patent filings and access to its customer and prospect base,” said Bill Gildea, SVP for corporate development at Interactive Intelligence.
Among its solutions, OrgSpan offers OrgSpan Select, which enables customers to search and view agent social profiles by multiple criteria, creating new and more effective ways of connecting customers and contact center agents.
Interactive Intelligence plans to continue to sell and support OrgSpan Select and OrgSpan Connect, both on a standalone basis and as add-on applications to its cloud and on-premises IP business communications solutions. Interactive Intelligence will also incorporate these products into its future cloud offerings.