NICE unveils contact center video recording

Staff writer
15 Aug 2013

NICE Systems has launched its Contact Center Video Recording solution, which helps organizations monitor and enhance the quality of service provided via video-enabled contact centers.

The solution combines NICE’s extensive real-time audio capture expertise with its experience in video surveillance for security.

This launch expands NICE’s multi-channel offering for enterprises and addresses a growing market trend in video-based remote customer service.

The integration of audio and video recording within a single platform lowers the total cost of ownership and simplifies upgrades and training.

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