NICE unveils contact center video recording

Staff writer
15 Aug 2013
00:00

NICE Systems has launched its Contact Center Video Recording solution, which helps organizations monitor and enhance the quality of service provided via video-enabled contact centers.

The solution combines NICE’s extensive real-time audio capture expertise with its experience in video surveillance for security.

This launch expands NICE’s multi-channel offering for enterprises and addresses a growing market trend in video-based remote customer service.

The integration of audio and video recording within a single platform lowers the total cost of ownership and simplifies upgrades and training.

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