Truly managing the customer experience

Yankee Group on behalf of Huawei
21 May 2013
00:00
News
White Papers

Managing the customer experience is not just about capturing customer information and order requests; it requires a total transformation for the industry.

CSPs must evolve from an operational service strategy to a more customer-focused experience management model. This is the only way they can differentiate themselves from the competition and increase loyalty.

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