Viavi Solutions and Brocade are developing a joint solution that enables mobile operators to capture and analyze subscriber data to quickly resolve quality of experience (QoE) issues.
Viavi’s xSIGHT Targeted Subscriber Search (TSS) leverages the Brocade Packet Broker and Brocade Session Director to filter and deliver targeted subscriber traffic so only the data required to resolve customer experience problems is forwarded to xSIGHT TSS. In addition to significantly reducing resolution time for QoE issues, the solution enables mobile operators to open up opportunities for new value-added services.
The joint solution is in production at a US Tier-1 mobile operator to help provide better QoE to their subscribers and enable new premium services.
The xSIGHT TSS and Brocade Packet Broker target specific subscribers—for example, VIPs or corporate customers covered by SLAs—and capture correlated control and user plane traffic, at a scale applicable to a Tier-1 mobile network.
By reducing the average time spent gathering end-to-end subscriber traces from several hours to minutes, xSIGHT TSS and the Brocade Packet Broker may save mobile carriers up to tens of thousands of labor hours per year.
xSIGHT is Viavi’s customer experience assurance portfolio including an analytics platform fed by agents distributed throughout the network. The agents passively analyze traffic in real time, build network and application performance metrics and selectively store traffic for troubleshooting purposes. xSIGHT TSS is an agent which can be programmed to capture all control and user plane data for targeted subscribers defined by the service provider.