Virgin Media has expanded its relationship with Netcracker by selecting it as the managed services provider of choice for its Revenue Management solution.
By using Netcracker's Managed Services, Virgin Media will be able to scale more flexibly while reducing the cost of operations.
This multiyear managed services engagement with Netcracker will open new opportunities for Virgin Media to deliver customized services for its business customers and improve scalability in terms of meeting increasingly complex customer demands.
"Our longstanding relationship with Netcracker is built on trust and its proven ability to deliver and support complex business programs, which drove us to select it for this important initiative," said Duncan Macdonald, executive director of technology and transformation at Virgin Media.
"Netcracker has demonstrated and validated its managed services capabilities around the world and we are happy to extend our partnership in order to meet our objectives,” said Macdonald.
Sylvain Seignour, chief customer officer at Netcracker, service providers are constantly evolving to meet new customer needs, which create complexities that can be mitigated through the use of managed services.