April 15, 2011
Telecom Asia
Telcos push to improve service quality as they realize good customer experience is vital for growth

April 05, 2011
telecomasia.net
Use predictive analytics to anticipate customers' needs

March 21, 2011
Billing and OSS Supplement
On-demand, bandwidth-intensive service requires dynamic, real-time allocation of network resources

March 17, 2011
Billing and OSS Asia
Newly added predictive intelligence capabilities leverage real-time data and analytics to anticipate future usage

December 21, 2010
Telecom Asia
SAP senior VP for industry business solutions Adaire Fox-Martin outlines the company's recent highlights

October 01, 2010
A holistic look at the individual level — to build corporate profitability one customer at a time

October 01, 2010
Insights from CTO Telecom Summit's peer-to-peer roundtable discussion

October 01, 2010
This paper provides analysis and insights on the topic of business analytics

June 17, 2010
Billing and OSS Supplement
Delivering the optimum next-gen experience requires consistent application of business insights throughout the customer lifecycle

April 23, 2010
Telecom Asia
The new differentiator for operators moving forward is good customer care - an offering that's difficult for others to duplicate

April 23, 2010
Telecom Asia
Making timely decisions based on patterns observed is critical for success

August 20, 2009
Billing and OSS Asia
Combination results in faster time-to-market and lower total cost of ownership

January 12, 2009
telecomasia.net
Virtualization, cloud computing and unified comms