November 30, 2018

How telcos, ISPs and hosting providers  can leverage brand loyalty for profits

August 11, 2016

Operator examples and future direction

March 11, 2015

Opportunities abound with innovative, personalized and multi-play bundles

November 10, 2014

25% of consumers worldwide plan to change providers next year: Ovum

October 15, 2013

Telcos must invest more heavily in customer service

May 09, 2013

Economic climate leading consumers to rethink loyalty: NSN

April 16, 2012

Consumers switching providers every 27 months

December 14, 2011
Billing and OSS Asia

Amdocs says operators need to engage with customers early to prevent churn

November 21, 2011

Web services could be key to subscriber retention

March 22, 2011

PLDT's Joseph Ladaban faces many challenges in his role balancing credit collections and churn prevention, but the

November 03, 2010

Operators need an efficient transfer mechanism for users' data

June 29, 2010

5 strategies that drive customer loyalty with prepaid service offerings

April 23, 2010
Telecom Asia

Retention efforts should be focused on customers who are "salvageable" and profitable