Users need to first enroll their voiceprints in the system by speaking freely for about a minute. Customers’ voiceprints are updated each time they engage with the bank on the phone.
Citibank’s voice biometrics offering differs from that of competitor OCBC Bank, which launched its voice biometrics service in Singapore last month. Citibank obtains customers’ voiceprints through a minute of free speech, while OCBC Bank requires customers to say a specific phrase three times.
“Our customers today are increasingly digitally-savvy, mobile and global,” said of Citibank Singapore Han Kwee Juan. “Our mobile and digital strategy is built around our customers’ evolving preferences, ensuring that we bring them a banking experiences that meets and exceeds their expecations across all our digital touch points – phone, mobile and online banking.”