Contact center platform enhanced for customer interaction

CRM Innovation editors
26 Sep 2012
00:00

Cloud contact center software provider inContact has expanded its cloud software platform to enhance customer interaction.

The enhancements added new functionality to outbound campaigns, customer chat, real-time contact center dashboards and international language and standards support.

inContact said contact center directors can now set calling parameters and oversee their call lists and agent skills via a common interface where they can also supervise their inbound campaigns.

The new platform also provides Intelligent Call Suppression, an application that enables users to edit dialing lists uploaded for calling.

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