Contact center platform enhanced for customer interaction

CRM Innovation editors
26 Sep 2012

Cloud contact center software provider inContact has expanded its cloud software platform to enhance customer interaction.

The enhancements added new functionality to outbound campaigns, customer chat, real-time contact center dashboards and international language and standards support.

inContact said contact center directors can now set calling parameters and oversee their call lists and agent skills via a common interface where they can also supervise their inbound campaigns.

The new platform also provides Intelligent Call Suppression, an application that enables users to edit dialing lists uploaded for calling.

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