Convergys has appointed Maria Victoria “Ivic” Mueco as country manager for its customer management operations in the Philippines.
Mueco is responsible for executing against Convergys’ growth plans for the Philippines, where Convergys is the largest private employer.
She is also responsible for overseeing the operations within Convergys’ 15 contact centers and nearly 25,000 customer management employees in the country.
Mueco assumes the position from Marife Zamora, who is now the managing director for customer management operations in Asia Pacific, Europe, the Middle East, and Africa.