Convergys has signed a new group-wide framework agreement with E.ON IT, which will enable the latter to use Convergys solutions for better customer experience.
“Convergys’ solutions will help E.ON IT expand their system capabilities to solve business needs brought on by changing business conditions, including Smart Metering and growing customer requirements,” said GM Eran Ofir.
Throughout 2010 and 2011, Convergys worked closely with three E.ON affiliates in a variety of markets to conduct a series of pilots to test Convergys’ capability to deliver sophisticated rating and billing functionality related, but not limited to, Smart Metering.
The success of these pilots has culminated in the signing of this new global framework agreement.