Improving call center efficiency

19 Dec 2007

Amdocs has released the Smart Agent Desktop, a comprehensive, agent-guiding solution designed specifically for companies with high-volume, high-attrition call centers that use multiple, disparate customer management applications.

Smart Agent Desktop unifies agent desktop applications and provides real-time agent guidance specifically addressing the vital needs in today's call centers, such as agent efficiency and cost reduction, revenue generation, and long-term customer satisfaction and loyalty.

Additionally, Smart Agent Desktop runs on Amdocs' Smart Client Framework, a new technology framework that provides a single, enhanced user interface for all front- and back-office employee desktop applications.

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