Momentum boost QA with VoIP CDR analytics

Jessica Scarpati
09 Nov 2010

With growing demand and revenue opportunities for mobile data consumption and services, declining wireline voice revenue has become a killjoy for many operators.

But at least one service provider still values wholesale residential VoIP services -- as long as service quality assurance doesn't cost more than the revenue it generates.

Deploying an advanced analytics engine for VoIP CDRs has enabled Momentum Telecom to slash its troubleshooting time, pursue new business opportunities and keep its core product lucrative.

"You can't say you have a quality product if you can't measure it," said Anthony Orlando, vice president of engineering at Momentum, a US-based VoIP service provider that wholesales to 230 cable operators across the country.

"We had customer premise-based probes, but the analytics that came out of [them] were just not what we needed."

As a wholesale VoIP provider, Momentum's operations encompass more than its own network. When a cable operator calls with a service complaint, the underlying cause could originate in any number of sites - Momentum's network, the cable operator's network or peering sites between providers or the public Internet.

Momentum tried homegrown and commercial VoIP analysis and monitoring tools, but the analytics were too superficial to be really useful, said Orlando, declining to name the commercial product.

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