Real-time convergent charging: The secret to customer experience success

Stratecast on behalf of Orga Systems

With the change in business model focus from technology to the customer, communication service providers (CSPs) have a golden opportunity to increase customer loyalty by using flexible service definition and billing features that can deliver pricing plans and service package options to fit individual needs, instead of individuals fitting into a handful of service plan options.

This Stratecast report, commissioned by Orga Systems, looks into the three major business drivers that are shaping the communications industry today and define how those drivers are affecting the way business must now be conducted.

It explains how the time-proven communications technology sales model is giving way to more customer-centric ways. This is especially true, as customer buying behavior is shifting to a "mobility everything" world driven by advanced touch-screen user device technology.

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Commentary

5G and data center-friendly network architectures

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Rémy Pascal / Analysys Mason

The launch of 5G by South Korean operators serves as a first benchmark for other operators around the world