Taiwan: Untapped data opportunity

Shi Min, Frost & Sullivan
Telecom Asia

Despite heavy competition among the country's five major players, the Taiwan telecom market has continued to impress, finding new ways to grow in a saturated market with 23 million people. Mobile penetration hit an estimated 120% last year while home broadband penetration reached 80%.  

After nine years of developing 3G, the operators have had mixed results in acquiring new customers and expanding revenues, due in large part to high handset subsidies and a price war among the operators. The country issued five 3G licenses in early 2002.

Four of the five operators - Chunghwa Telecom, Taiwan Mobile, FarEasTone and VIBO Telecom Inc - run W-CDMA/HSPA networks while Asia Pacific Broadband Telecom operates a CDMA2000 network. 

Taiwan is still a voice-centric market, with mobile data accounting for less than 20% of the total mobile revenue, significantly lower than other developed markets in the region such as Japan, Korea and Singapore.

To grow revenue, we suggest operators play a bigger role in the mobile content market. Chunghwa Telecom, Taiwan Mobile and FarEasTone invested significantly last year in the e-book market and application stores to boost the mobile internet market. The result was higher growth in mobile value-added services despite the marginal growth in mobile connections. Chunghwa Telecom, for example, reported 31% growth in mobile VAS and a modest 2.9% growth in mobile communication revenue in 2010. 

Another interesting local phenomenon was that operators offer their own branded smartphones and tablets. VIBO launched its own brand tablet, VPad, at a discounted price. It is still too early, however, to conclude whether the experiment will result in improved profitability. 

Taiwan has moved ahead with Wimax despite declining support for the technology worldwide. Awarding six Wimax licenses has generated new vibrancy in Taiwan's wireless broadband landscape. Among the mobile operators, only FarEasTone and VIBO were successful in securing Wimax licenses. With strong government support, Wimax was expected to be the dominant mobile broadband technology in Taiwan. But data released by the National Communications Commission showed a rather lackluster uptake of slightly above 20,000 Wimax subscribers last year, compared to more than 18 million 3G million subscribers. Wimax is still in its nascent stages in Taiwan.

Near field communication (NFC) is an upcoming star in the market, which was one of the earliest to deploy contactless payment.  After FarEasTone's early launch of "Beep 'N Go" Chunghwa Telecom and Taiwan Mobile began deploying their own mobile payment services, which enabled subscribers to make payments and download coupons. The service has also been expanded to trains and buses. Popular smartphone brands like Apple, BlackBerry and HTC are planning to release NFC embedded handsets this year, which will further boost mobile payment services.  

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