Tech Mahindra launches customer experience solution on Pega 7 platform

Staff writer
07 Dec 2016

Tech Mahindra has launched the Connected Service Experience Solution, which it says will enable the manufacturing industry to integrate connected devices with end-to-end business processes.

The solution, built on Pegasystems’ Pega 7 Platform, allows organizations to harness the power of the Industrial Internet of Things (IIoT) for increased efficiency and better customer experiences.

The Connected Service Experience Solution leverages large amounts of data collected by connected devices so organizations can understand both the devices and the people using them to intelligently transform insight to action.

The solution can help clients intelligently support internal users, suppliers, partners, and devices by guiding users to take the right decision real-time using predictive and adaptive analytics, decisioning, and business rules.

Enterprises can apply this technology to all aspects of manufacturing, including aftermarket, field service, maintenance, marketing, and subscription and knowledge management. Instead of operating in silos, manufacturers can better orchestrate engagement with their customers, partners and staff with a holistic view across a range of connected industries, such as automotive, health, homes, machines, and cities.

The Pega 7 Platform is an application development platform that empowers users to quickly build and evolve business systems so organizations can reduce costs, improve agility, and deliver better end-to-end customer experiences.

Combined with Tech Mahindra’s solutions, users can reduce customer churn, downtime, as well as warranty, maintenance, and fraud costs, and improve customer experience and increase aftermarket revenue.

Related content

Follow Telecom Asia Sport!
No Comments Yet! Be the first to share what you think!
This website uses cookies
This provides customers with a personalized experience and increases the efficiency of visiting the site, allowing us to provide the most efficient service. By using the website and accepting the terms of the policy, you consent to the use of cookies in accordance with the terms of this policy.