Why aren't your customers happy?

Stratecast on behalf of Lavastorm Analytics
03 Jul 2012
00:00

This white paper will define a data-driven framework for OSS/BSS service assurance across business functions, from the customer to the core of the network.

To deliver on the promise of that framework, a data discovery-based audit analytics solution will be featured that enables communications service providers to understand customer activity throughout the complete customer lifecycle—from first contact until the final transaction—and deliver an exceptional customer experience.

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