Australia's AAPT taps eServGlobal for IVR

February 21, 2013
360 View

IVR solutions have a wide and diverse range of uses and can be integrated into a mobile money platform

The power of context and persistence in voice self-service

November 25, 2010
Genesys

Building a call flow strategy around contextual data allows enterprises to make good on the promise of truly

Messaging still dominates mobile VAS

June 18, 2010
CommunciAsia Show Daily

APAC market forecast to expand 11% annually for next five years

Improve service with better IVR design

April 23, 2010
Telecom Asia

Advanced caller segmentation is the first step in developing more intelligent IVR methods that enrich the customer