Globe Telecom picks Canvas for automation

Staff writer
B/OSS Asia

Globe Telecom in the Philippines has turned to Canvas to become the platform that integrates service functionalities and help Globe automate its office processes.

This move is expected to reduce costs, increase operational efficiency, and further enhance the operator’s commitment to environmental protection and conservation.

More importantly, this will enable Globe to take on a bigger role in providing digital services such as billing, logistics and customer service as well as opening more avenues for access to the Internet of Things (IoT) for its customers, the telco said.

In the near-term, as it streamlines internal processes, Globe expects to save more than 1.5 million administrative hours company-wide each year by digitizing various processes such as customer relationship management, billing and other administrative services.

As part of their partnership agreement, Globe also intends to make Canvas more widely available to its business customer base, building on the early high adoption among some of the Philippines leading companies. Globe’s business customers are already using Canvas to realize benefits for their own customers such as an increased level of customer care and reduced costs for services.

“As an enterprise, the digital transformation we have undertaken is part of our continuing commitment to adopting efficient and viable IT solutions that will improve the experience of our employees and customers,” said Ernest Cu, president and CEO of Globe.

“This strategic partnership with Canvas allows us to offer our millions of business customers in the Philippines a chance at a transformation of their own with similar productivity gains and green benefits.”

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