Keeping the customer service experience promise

Ericsson
The user-experienced service performance (USP) concept introduced in this white paper represents a response to the service assurance challenge by combining a new business-oriented level of key performance indicators (KPIs) for user-experienced services with structured measurement, network reporting and event-based drill-down functionalities.
 
Implementation of the USP concept not only reduces costs, but enables operators to gain a better understanding of service performance as experienced and perceived by their end users, allowing them to drive revenues and reduce churn.
 
Such an understanding also advances the ability of operators to optimize service delivery to meet customer expectations – and keep the promises made when marketing and selling services.
 
 
 

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Commentary

5G and data center-friendly network architectures

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Rémy Pascal / Analysys Mason

The launch of 5G by South Korean operators serves as a first benchmark for other operators around the world