Softbank Mobile picks JDSU LTE assurance

Staff writer
Telco Analytics Asia

SoftBank Mobile (SBM) has selected the JDSU xSIGHT Customer Experience Assurance solution to optimize the scale and quality of experience (QoE) of its LTE services, and offer a differentiated customer experience.

JDSU’s xSIGHT uses innovative technology to identify, prioritize and resolve customer-impacting issues in a fraction of the time and footprint of traditional solutions.

With JDSU’s xSIGHT, SBM can now quickly and cost-effectively scale their assurance solution to address the substantial increase in traffic volumes and rates driven by new LTE services.

The solution also helps SBM deliver a differentiated customer experience and premium service offerings through most proactive and pervasive problem detection and root cause analysis.

“SBM had a very demanding and aggressive set of requirements, which is a testament to a strong commitment to continually improve the quality of their LTE service offerings and customer satisfaction,” said Sue Spradley, SVP and general manager of JDSU’s Network and Service Enablement business segment.

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