Comverse has upgraded its ONE Billing and Active Customer Management offering, paving the way for stronger ties between telcos and their subscribers.
According to the company, the gap is bridged by aligning BSS, customer management, and sales and marketing as an out-of-box converged, product-based solution built around one single data model.
The upgraded solution also combines network intelligence and profile analytics with real-time functionality.
Comverse leverages its strategic partnership with Infor to integrate three key CRM features – sales force automation, campaign management, and interaction management – into its flagship convergent BSS offering.