Telstra conducting network review after outages

telecomasia.net

Australia's Telstra and vendor partners Ericsson, Cisco and Juniper have assembled a team of engineering experts to conduct an end-to-end review of its network after the company experienced three mobile network outages in two months.

During a recent speech at the CommsDay summit, Telstra Operations COO Kate McKenzie said the company has already implemented changes based on reviews of the network to increase the capacity and path diversity of critical signaling channels.

The company also plans to shortly augment the capacity of the HLR front end that managers customers' subscription data.

See Also

With outages, if you are in a hole stop digging
Telstra to plans another free data day after outage

While the review is underway, Telstra Operations is working under a heightened awareness plan including requiring executive-level review of any changes planned for the mobile and core IP networks.

“Our network is resilient and we are determined to get the best advice from around the world to help ensure that it stays that way. Our focus is on ensuring our network is the best available and rebuilding our customers’ trust by meeting their expectations every day,” McKenzie said.

Telstra has offered its customers two separate free data days as compensation for the outages, including one last Sunday. McKenzie revealed that its mobile customers consumed 2.68Tb of data by the end of the day, three times the amount downloaded on a normal weekday and 46% downloaded during the last free data day in February.

About the author

Commentary

5G and data center-friendly network architectures

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Rémy Pascal / Analysys Mason

The launch of 5G by South Korean operators serves as a first benchmark for other operators around the world