Transvision taps Amdocs for OSS/BSS platform

Enterprise Innovation editors
Enterprise Innovation

Transvision, a provider of direct-to-home pay TV services, has selected Amdocs to provide a comprehensive customer care and billing solution in support of its expansion plans.

Transvision delivers a range of multichannel products and services to customer base across Indonesia.

Amdocs will provide Transvision with a pre-integrated customer care and billing solution tailored for pay TV operators, meeting Transvision’s core requirements of accommodating rapid customer growth while enabling a consistent customer experience and reduced costs.

“We have an aggressive expansion plan to realize our goal of becoming the leading entertainment and television service provider in Indonesia,” said Hengkie Liwanto, president director at Transvision.

“Amdocs’ solution features rules-driven service, pricing and promotion business policies that eliminate individual call agent decisions in order to speed up the order and service delivery process.”

Chris Williams, head of global marketing at Amdocs, said that the billing and customer care solution will prepare Transvision for “the new world of customer experience”, an era in which service providers will build customer loyalty by delivering a personalized, contextualized experience along with new services.

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