January 14, 2016

Firms that care about customer experience must manage every point of contact

September 10, 2015
CMO Innovation

To help improve response times and increase productivity for employees

December 04, 2013

Channel mix is shifting as younger users avoid call centers, retail shops

August 14, 2013

Caller got frustrated with the time taken go through call center menus

August 07, 2013
CRM Innovation

Contact center application market to hit $1.16b in '19: Frost

July 18, 2013
360 View

rostrvm 9 supports the call center transformation into a customer service hub

October 03, 2012
CRM Innovation

NBN Co launches new Gold Coast facility

August 22, 2012
Telecom Asia

Consumers are demanding self-service, but they are still calling for support - usually with more complex inquiries. How

January 17, 2012

Breaks ground on new $633m Luoyang facility

April 23, 2010
Telecom Asia

Advanced caller segmentation is the first step in developing more intelligent IVR methods that enrich the customer