Customer care strategies e-guide

Sponsored by LogMeIn

Putting your customer in control and providing proactive notices of course can boost customer satisfaction and increase recommendations. But it also can have a significant impact on a company’s bottom-line by decreasing traffic to call centers and spurring repeat purchases from customers.
 
After many years of talking about putting the customer at the center, it seems the talk is finally being put into action by some operators.

This special report looks at how telcos, in their search to differentiate on customer service, are starting to deliver a consistent experience across all channels and the specific steps they are taking to monitor and improve customer support.
 
Download this e-guide to find out more.

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Commentary

5G and data center-friendly network architectures

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Rémy Pascal / Analysys Mason

The launch of 5G by South Korean operators serves as a first benchmark for other operators around the world