Managing the customer experience

hybris

Faced with increasingly sophisticated subscriber behaviours, the operational focus for telcos has shifted from the network to customer-centricity. Today’s imperative is to manage multiple sales and communication channels on a single platform. It’s the only approach for making customer experiences more exciting, more relevant, and more compelling. Managing the customer experience generates the competitive advantage - driving increased revenue, lower costs, and greater customer loyalty.

Download this White paper and find out how.

By downloading this document, your details might be provided to the sponsor. If you cannot download the document, please contact us.

Commentary

5G and data center-friendly network architectures

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Rémy Pascal / Analysys Mason

The launch of 5G by South Korean operators serves as a first benchmark for other operators around the world