Service delivery optimization: Increase enterprise efficiency and effectiveness

Genesys

In many industries, including insurance, telecom and financial services, contacts centers handle a fraction of the activities that effect customer experiences.

This white paper outlines the particular challenges facing service delivery operations — both within and outside of the contact center.

It describes the type of solution required to address these challenges and shows how Genesys enables you to optimize service delivery across your entire enterprise.

 

By downloading this document, your details might be provided to the sponsor. If you cannot download the document, please contact us.

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Commentary

5G and data center-friendly network architectures

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Rémy Pascal / Analysys Mason

The launch of 5G by South Korean operators serves as a first benchmark for other operators around the world