Bridging the great divide

Alcatel-Lucent
When it comes to social media, does your right hand know what your left hand’s doing? How to avoid a social media nightmare while boosting your bottom line.
 
This white paper is designed to provide a starting point for carefully considering and planning out the integration of social media with existing channels managed by customer service, and extending its value throughout the enterprise.
 
It can spell the difference between a brand that reacts defensively to ever-shifting consumer sentiment that exists outside of its control, or one that proactively harnesses the power of social media to delight customers — and shareholders — as never before possible. 
 

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Commentary

5G and data center-friendly network architectures

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Rémy Pascal / Analysys Mason

The launch of 5G by South Korean operators serves as a first benchmark for other operators around the world