Get fit with innovative product support

Amdocs

Product support departments have moved beyond bug-fixing. They have evolved into organizations dedicated to maximizing the customer's business potential by orchestrating different segments under support services and adding the innovative ideas of support experts.

In fact, that's just like the fitness clubs that have come a long way from being 'just a gym' towards becoming advanced sports clubs promoting 'a healthy way of life'.

Innovation enables product support to continuously reinvent itself, its processes, its technology and its services in order to deliver the greatest value. Industry changes are enthusiastically embraced.

The availability of pioneering automated tools and social media channels has made it possible to deliver what customers anticipate from support.

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Commentary

5G and data center-friendly network architectures

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Rémy Pascal / Analysys Mason

The launch of 5G by South Korean operators serves as a first benchmark for other operators around the world