April 13, 2017
B/OSS Asia

Mobile, chat and social media customer interactions will increase at the expense of live-agent voice, says Frost &

August 11, 2016

Local economics, market maturity, and unmet consumer demand will drive or restrain agent growth

August 13, 2015
B/OSS Asia

The cloud-based contact center solution will help organizations manage peaks and increase customer engagement

January 08, 2015

Investing in Panviva also supports Telstra’s expansion of its cloud services

August 06, 2014

Deal to include cloud and data connectivity services  

April 08, 2014

Firms target contact centers in New Zealand

December 03, 2013
Red Box Recorders

Ensuring the optimal contact center solution for small and medium-sized businesses

November 20, 2013

PermataBank will harness customer interactions to make the right offer at the right time

November 08, 2013
Networks Asia

Prefer to engage with businesses using IM, social media, apps

August 21, 2013
Asia Cloud Forum

Aussie firm adopts ‘multimedia’ contact center solution

August 21, 2013

Deal provides HBF with a managed platform for 150 service advisors

August 15, 2013

It is meant to help drive a personalized customer experience

April 10, 2013

The Cloud-based VCC service will support the virtual talent company’s global expansion

January 17, 2013
360 View

The new Convergys center will support clients in multiple industries

September 27, 2012
CRM Innovation

Through Noda’s contact center solutions, the company is eyeing clients in the Philippine BPO industry